Welcome to Veryones! Please read these Terms of Service (the "Terms") so that you'll know the rules that govern your use of our products and services (the “Services”) and our relationship with you. These Terms form a legally binding contract, so please read them carefully. Please also read the Veryones Concierge Service Terms for terms governing your use of concierge services on Veryones.
By using our Services, you agree to be bound by the Terms. If you do not agree with the Terms, do not register for, access, or use the Services.
THESE TERMS CONTAIN AN ARBITRATION CLAUSE. YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
You may use the Services only if you can form a binding contract with us, and only in compliance with these Terms and all applicable laws. Any use or access by anyone under the age of 13 is prohibited. We may offer additional Services with additional terms that may require you to be even older to use them. So, please read all terms carefully.
By using the Services, you state that:
When you create your Veryones account (”Account”), you must provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don't, we may have to suspend or terminate your Account. You agree that you'll notify us immediately of any unauthorized use of your Account. You are responsible for all activities that occur under your Account.
Veryones is all about people interacting with people—not businesses. You may use the Services for personal, non-commercial purposes only. Any use of the Services for commercial purposes is prohibited.
Subject to these Terms and our policies, we grant you a limited, personal, non-exclusive, non-transferable, non-assignable, revocable, and non-sub-licensable license to access and use the Services. This license is for the sole purpose of letting you use the Services and enjoy the benefits in ways that these Terms and our usage policies allow. You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of that software, unless applicable laws prohibit these restrictions or you have our written permission to do so.
These Terms do not grant you any right to:
All right (including copyright, trademarks and other intellectual property rights), title, and interest in and to the Services and the Content (excluding content provided by users of the Services) including but not limited to all information, data, text, maps, graphics, the "look and feel", logos, icons, trade marks, images, video clips, sound clips, editorial content, notices, data compilations, page layout, selection or arrangement of the contents of the Services, and the underlying code and software in the Services are and will remain our exclusive property. The Services are protected by copyright, trade mark, and other laws and treaties around the world. All such rights in the Services, content (excluding content provided by users of the Services) and related material are reserved.
Some of our Services allow you to create, upload, post, store, send, and receive content. You retain whatever ownership rights you have in such content, and are solely responsible for it, when using the Services. For the limited purpose of operating, developing, providing, promoting, and improving the Services and researching and developing new ones, you grant us a worldwide, royalty-free, sub-licensable, and transferable license to host, store, use, display, reproduce, modify, adapt, edit, publish, and distribute that content.
We have no obligation and assume no responsibility for monitoring the Services for inappropriate content or conduct of its users. However, we reserve the right to monitor, block or remove content for any or no reason without notice to you. You alone remain responsible for the content you create, upload, post, send, or store through the Services. If we choose, in our sole discretion, to monitor the Services, we assume no responsibility for the content, no obligation to modify or remove any inappropriate content and no responsibility for the conduct of the user submitting any such content. Any use or reliance on any content posted via the Services or obtained by you through the Services is at your own risk.
Following termination or deactivation of your account, or if you remove any content from the Services, we may retain your content for a commercially reasonable period of time for backup, archival, or audit purposes. Furthermore, we and users may retain and continue to use, store, display, reproduce, modify, create derivative works, perform, and distribute any of your content that other users have stored or shared through Veryones.
We love to hear from our users, and are always interested in learning about ways we can make Veryones more awesome. If you choose to submit comments, ideas or feedback (together "Feedback"), you agree that we are free to use them without any restriction or compensation to you. By accepting your submission, we do not waive any rights to use similar or related Feedback previously known to us, or developed by our employees, or obtained from sources other than you.
Much of the content on our Services is posted by users ("User Content"). Whether User Content is posted publicly or sent privately, User Content is the sole responsibility of the person who submits it. Although we reserve the right to review all content that appears on the Services and to remove any content that violates these Terms, we do not necessarily review all of it. So we cannot—and do not—take responsibility for any content that others provide through the Services.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted via the Services or endorse any opinions expressed by users of the Services. You understand that by using the Services, you may be exposed to content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available via the Services or broadcast elsewhere. Through these Terms, we make clear that we do not want the Services put to bad uses. But, because we do not review all content, we cannot guarantee that content on the Services will always conform to our Terms.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You agree not to use the Services to collect, upload, transmit, display, or distribute any User Content that:
In addition, you agree not to:
We respect the intellectual property of others and ask that users of our Services do the same. In connection with our Services, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users who are repeat infringers of intellectual property rights, including copyrights.
It is our policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act. If you believe that one of our users is, through the use of our Services, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated agent at firstname.lastname@example.org:
You are responsible for any activity that occurs in your account. So it's important that you keep your account secure. By using the Services, you agree that:
We care about the security of our users. While we work to protect the security of your content and account, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
One of our goals is to make your experience more rewarding, social and fun when you shop. You will find some of the world's best known stores and brands on Veryones.
We take no part in the processing or fulfillment of orders you may place with a store on Veryones and we do not handle payments or payment processing for any purchases.
When you choose a product to purchase, you will be taken directly to the third-party store website (the "Online Retailer"). When buying items from one of the Online Retailers available through Veryones, payment can be made by any card or other form of payment accepted by the Online Retailer offering the items you wish to buy.
The Online Retailer is solely responsible for any and all issues related to products and services offered on its website, including but not limited to issues arising from the processing of your transactions on the Online Retailer website and the fulfillment of your order. In regards to any queries you may have on the delivery, refund, exchange or return of items you purchase, you must contact directly the Online Retailer from whom you have brought the items.
If you use a service, feature, or functionality that is operated by a third party and made available through our Services (including Services we jointly offer with the third party), each party's terms will govern the respective party's relationship with you. We are not responsible or liable for those third party's terms or actions taken under the third party's terms. The Services may contain links to third-party websites, services, or other activities that are not owned or controlled by us. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Veryones, you do so at your own risk and you agree that we will have no liability arising from your use of or access to any third-party website, service, or content.
We may add or remove features, products, or functionalities, and we may also suspend or stop the Services altogether. We may take any of these actions at any time, and when we do, we may not provide you with any notice in advance. You may terminate your use of the Services at any time by following the instructions on the Services. We may also terminate these Terms with you at any time, for any reason, and without advanced notice. This means that we may stop providing you with any Services, or impose new or additional limits on your ability to use the Services. For example, we may deactivate your account due to prolonged inactivity, and we may reclaim your username at any time for any reason. On termination of these Terms for whatever reason all licenses and rights granted to you in relation to the Services shall immediately cease. To the maximum extent permitted by law, we expressly exclude all relevant conditions, warranties of any kind (either express or implied) and other terms which might otherwise be implied by statute, common law or the law of equity in relation to any liability that you may claim we owe to you in respect of such termination, suspension, withdrawal or amendment.
You agree, to the extent permitted under applicable law, to hold harmless, indemnify and defend us, our directors, officers, employees, and affiliates from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorneys' fees) due to, arising out of, or relating in any way to: (a) your access to or use of the Services; (b) your content; and (c) your breach of these Terms.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND TO THE EXTENT PERMITTED BY APPLICABLE LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES WILL ALWAYS BE SECURE, ERROR-FREE, OR TIMELY; (B) THE SERVICES WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS, OR IMPERFECTIONS; OR (C) THAT ANY CONTENT, USER CONTENT, OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICES WILL BE TIMELY OR ACCURATE.
WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES. YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT THAT MIGHT BE OFFENSIVE, ILLEGAL, MISLEADING, OR OTHERWISE INAPPROPRIATE, NONE OF WHICH WE WILL BE RESPONSIBLE FOR.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR MANAGING MEMBERS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) THE CONDUCT OR CONTENT OF OTHER USERS OR THIRD PARTIES ON OR THROUGH THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF $100 USD OR THE AMOUNT YOU PAID US, IF ANY, IN THE LAST 12 MONTHS.
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO ARBITRATE DISPUTES WITH US, AND LIMIT THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
These Terms and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the subject matter or formation (including non-contractual disputes or claims) of these Terms.
If any provision of these Terms is found unenforceable, then that provision will be severed from these Terms and not affect the validity and enforceability of any remaining provisions.
Given the breadth of our Services, we sometimes need to craft additional terms and conditions for specific Services. Those additional terms and conditions, which will be available with the relevant Services, then become part of your agreement with us if you use those Services.
2 If there is any conflict between these Veryones Concierge Terms and Veryones Terms of Service, the provisions of these Veryones Concierge Terms shall prevail over the inconsistent part when using the Service.
3 Please read these Veryones Concierge Terms and any documents linked to these Veryones Concierge Terms carefully.
4 A copy of these Veryones Concierge Terms and all other documents which apply are available for you to read on the Veryones website.
5 YOU AGREE THAT YOUR USE OF THE SERVICE CONSTITUTES YOUR UNCONDITIONAL ACCEPTANCE OF THE CONCIERGE SERVICE TERMS.
b The Service
1 Veryones may grant you a complimentary subscription for a pre-determined duration to the Service, subject to the availability of the Service in certain locations. This subscription is not exchangeable for cash or other benefits. By using the Service within the parameters set out above you will not incur any additional charges from Veryones, but please note that you are obliged to pay for any goods and/or services procured via the Service. You will be advised of such costs at the time of making the relevant Concierge request.
2 You may only use the Service during your period of subscription. The complimentary Service is attached to your personal Veryones account and cannot be transferred to any other Veryones account or to any other individual.
3 In the provision of the Service, the Veryones Concierge may use third party suppliers the identity of which may change from time to time (“Third Parties”). Third Parties may impose their own terms and conditions in relation to the goods and services they provide. You are required to comply with these at all times. While we use reasonable care to ensure the high quality of Service provided by Veryones Concierge and Third Parties, you acknowledge that this cannot be guaranteed in any manner.
4 Some Third Parties may charge you a deposit, entry fee or other sum for the goods or services they provide pursuant to your instructions. You will be solely liable for payment of any such sums. At your request Veryones may pass on your credit card and any other essential booking details to Third Parties and may authorize them to debit your nominated credit/debit or charge card in order for you to purchase goods or take advantage of their services. You hereby consent to Veryones and the Veryones Concierge passing on such details to deal with your orders, undertake that all details you provide to Veryones and the Veryones Concierge for the purpose of booking, ordering or purchasing goods or services are correct, that the credit/debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services. You must inform the Veryones Concierge as soon as possible of any changes to the details supplied by you. From time to time the procurement or provision of certain Third Party goods or services may incur a Veryones Concierge handling charge of which you will be notified. In such cases you hereby authorize Veryones to debit your nominated credit/debit or charge card with any such handling charges. Unless otherwise agreed by the Third Party, you shall not be entitled to cancel any goods or services requested where, on your instructions, performance has already begun.
5 The provision of the Service is at all times subject to the geographical or other availability of the Service. We aim to ensure that the Service remains available at all times and will use its reasonable endeavors to ensure that this is the case. If any of the Third Party provided services become unavailable, we will make reasonable endeavors to ensure that prior commitments are honored to the extent possible, but we shall not be held liable where we are unable to do so and we shall, in any event, not be held responsible for any actions of Third Parties outside our reasonable control. We reserve the right to withdraw any part or element of the Service offered and/or to refuse to supply any part or element of the Service requested.
c Service Entitlement and Permitted Use
1 Entitlement to and use of the Service is strictly tied to the account to which you register it and, as such, it is personal to that account and may only be used by you on and from that account. The Service is not transferrable in any manner to another person or third party without our express prior written permission. In the event that your Veryones account is terminated for any reason, your entitlement to the Service shall terminate forthwith. You may only continue to use the Service with our prior consent, which shall be at our sole discretion.
2 The user of the Service must be over 18 years old or meet such other minimum age requirement applicable in the country in which the Service is used. Any derogation from the foregoing shall be subject to Veryones’s discretion.
3 You may use the Service to provide you with help in order to support your lifestyle provided that the requests are legal and ethical. Examples of personal lifestyle related requests include, but are not limited to the sourcing and booking of event tickets, flights, hotels, gifts, etc. The Service should not be used for any business purposes. Further the Service cannot recommend or be involved in requests regarding emergency medical or legal assistance.
4 You shall use your best endeavors to provide the Veryones Concierge true, accurate, and complete information when making a Veryones Concierge request and you must notify the Veryones Concierge as soon as possible should any changes arise in respect of any of the information provided.
5 You must not impersonate any other person or entity or to use a false name which you are not authorized to use. You agree that when dealing with the Veryones Concierge as part of your use of the Service you will conduct yourself in a respectful, ethical and professional manner.
6 Your permitted usage allowance of the Veryones Concierge Service is as follows: (a) Permitted usage: twenty (20) Veryones Concierge requests under the Service during any calendar month (“Permitted Usage”); (b) However, you may at Veryones’s discretion exceed the Permitted Usage by ten (10) Veryones Concierge requests during any calendar month (so that you are able to make a maximum of thirty (30) Veryones Concierge requests under the Service in a calendar month) up to 3 times during your complimentary subscription period (the “Maximum Use Entitlement Restriction”).
7 In the event that in any calendar month during your complimentary subscription period you have underused the Service by making fewer Veryones Concierge requests than the number of Permitted Usage, you may at Veryones’s discretion roll over the unused Veryones Concierge requests to the subsequent calendar month provided that: (a) where rolled-over unused requests are not used during the subsequent calendar month they shall expire; and (b) no more than 10 Veryones Concierge requests are rolled over.
8 For the avoidance of doubt, where you have rolled over unused Veryones Concierge requests pursuant to clause 7 above and this has resulted in your exceeding the Permitted Usage in any particular calendar month, Veryones may at its discretion agree not to take such excess into account in the Maximum Use Entitlement Restriction referred to in clause 6(b) above.
d Your Contract
1 Any contract you enter via or pursuant to your use of the Service for the purchase of goods or services is made directly with the relevant Third Party only. The relevant Third Party shall be responsible for providing you with the goods and services you select and you are responsible for the payment of any ordered goods or services as directed by such Third Party. Unless expressly provided otherwise, all your rights and remedies are against the Third Party. We at our discretion may use our reasonable efforts to assist you in any dealings you have with the Third Party but for the avoidance of any doubt we assume no liability for any loss, damage or costs arising from your incomplete, incorrect or inaccurate requests or instructions or any other act or omission on your part.
2 The purchase price of all products and/or services obtained or procured via your use of the Service is due for payment by you upon acceptance of your order by us and/or a Third Party, as applicable.
3 You must advise the Veryones Concierge of any desired time of delivery or performance for the product or service ordered through Veryones Concierge at the time of making your order. In most cases, delivery or performance of the Service requires a reasonable delivery time. If delivery or performance is to take longer than the time set out (or the product or services are unavailable), the Third Party (or we, acting for the Third Party) will notify you of this at the earliest opportunity and you will have the right to withdraw your order and receive a full refund. Veryones shall not be liable to you or be deemed to be in breach of any of its obligations hereunder due to reasons beyond Veryones’s reasonable control.
1 Your communications with Veryones Concierge (including but not limited to live chat, telephone calls, emails, or SMS) may be recorded and stored as proof of transaction, or for our training and quality assurance purposes, as well as to ensure customer satisfaction. Furthermore, under certain jurisdictions, local authorities may require us to record such communications and/or to make such recorded communications available to such local authorities. By communicating with Veryones Concierge, you are deemed to have accepted and approved the recording and storing of your communication, as well as making such a recording available to referred authorities when necessary.
2 These Veryones Concierge Terms contain the entire agreement between the parties in relation to the Service and supersede any prior arrangement, understanding written or oral agreements between the parties in relation to their subject matter.
3 No purported alteration or variation of these Veryones Concierge Terms shall be effective unless it is in writing, refers specifically to these Veryones Concierge Terms and is signed by Veryones’s authorized representative. We may amend these Veryones Concierge Terms from time to time. A copy of the latest version of the Veryones Concierge Terms can be found on the Veryones website or is available on request from us.
These Veryones Concierge Terms and any issues, disputes or claims arising out of or in connection with them (whether contractual or non-contractual in nature such as claims in tort, from breach of statute or regulation or otherwise) shall be governed by, and construed in accordance with, English law. All disputes or claims arising out of or relating to your use of the Service and/or these Veryones Concierge Terms shall be subject to the exclusive jurisdiction of the English Courts to which the parties irrevocably submit.